Last updated: May 1st, 2025

1. INTRODUCTION

1.1 Welcome to Flow Focus Action

Welcome to Flow Focus Action, a subsidiary business of Bits of Digital Inc., established in 2018 and registered in Canada. These Terms and Conditions ("Terms") govern your access to and use of the Flow Focus Action website (flowfocusaction.com), including any content, functionality, products, and services offered on or through the website ("Services").

1.2 Agreement to Terms

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any changes by updating the "Last Updated" date at the top of these Terms. Your continued use of our Services following the posting of revised Terms means you accept and agree to the changes.

2. SERVICES DESCRIPTION

2.1 Service Offerings

Flow Focus Action provides the following services:

• Business, life, and productivity coaching

• Digital products including but not limited to the "Daily Focus System" and "Beyond Focus"

• Subscription-based coaching and accountability services

• Other professional development products and services as may be developed and offered from time to time

2.2 Service Availability

Our Services are primarily available to users in North America and Europe, though we may accept clients from other regions. All services are subject to availability and may be modified, suspended, or discontinued at any time without notice.

3. USER ACCOUNTS AND REGISTRATION

3.1 Account Creation

To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

4. PURCHASES AND PAYMENT

4.1 Pricing

All prices are listed in the currency specified at the time of purchase. Prices are subject to change without notice.

4.2 Payment Methods

We accept payment via Stripe and major credit cards. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that the payment information you provide is true and accurate.

4.3 Processing of Payments

All payments are processed securely through our payment processors. We do not store your complete credit card information on our servers.

4.4 Taxes

You are responsible for paying all taxes associated with your purchases. Prices listed do not include taxes unless explicitly stated.

5. REFUND POLICY

5.1 Product-Specific Refund Policies

Each product or service offered by Flow Focus Action comes with its own specific refund policy, which will be clearly communicated at the time of purchase. These policies may vary between products and services.

5.2 General Refund Conditions

Unless otherwise specified in a product-specific refund policy:

• Digital products may be eligible for refunds within 14 days of purchase if unused

• Coaching services may be eligible for partial refunds if cancelled within specified timeframes

• Some products and services may be non-refundable, as clearly indicated at the time of purchase

5.3 Refund Process

To request a refund, contact us at [email protected] . All refund requests must include your order number and reason for the refund request.

6. INTELLECTUAL PROPERTY

6.1 Ownership

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, coaching methodologies, systems, templates, and products are owned by the Company, its licensors, or other providers and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.2 License to Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes. This license does not include:

• Modifying, distributing, or reproducing any materials

• Using any content for commercial purposes

• Transferring your access or rights to another person

• Reverse engineering or accessing the Services to build a competitive product

• Copying or imitating any design elements or concepts

6.3 Restrictions on Use

You shall not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, sell, rent, or license any of our intellectual property, coaching materials, systems, or digital products. Any use of our materials not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

7. USER CONDUCT

7.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services:

• In any way that violates any applicable federal, provincial, local, or international law or regulation

• To transmit any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable

• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services

7.2 Prohibited Activities

You further agree not to:

• Use the Services in any manner that could disable, overburden, damage, or impair the site

• Attempt to gain unauthorized access to any part of the Services

• Use any robot, spider, or other automatic device, process, or means to access the Services for any purpose

• Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity

8. DATA COLLECTION AND PRIVACY

8.1 Types of Data Collected

We collect limited personal information necessary to provide our Services, which may include:

• Contact information (name, email, phone number) when you opt-in for products or services

• Payment information (processed securely through our payment processors)

• Basic analytics data through Facebook and Google Analytics (which may include hashed identifiers)

8.2 Use of Data

We use the information we collect solely to:

• Provide, maintain, and improve our Services

• Process transactions and send transactional communications

• Send product/service updates and newsletters to those who have expressly opted in

• Comply with legal obligations

8.3 Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

9. COMMUNICATIONS

9.1 Transactional Communications

By using our Services, you consent to receive transactional communications related to your account, purchases, and use of our Services. These include:

• Order confirmations

• Appointment and call reminders

• Service-related announcements

• Account notifications

9.2 Marketing Communications

We will only send marketing communications to users who have expressly opted in to receive such communications. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each email or by contacting us directly.

9.3 No Spam or Cold Calling Policy

We are committed to respecting your privacy and communication preferences. When we collect your phone number or email address, we will:

• Never use your phone number for cold calling, telemarketing, or promotional purposes

• Only call you regarding specific appointments, coaching sessions, or direct service-related matters

• Never sell, rent, or share your contact information with third parties for marketing purposes

• Never send unsolicited promotional or marketing messages

• Only use your contact information for the specific purposes outlined in this agreement

9.4 SMS Messaging Policy

By providing your mobile number and opting in on our website or through any of our forms, you consent to receive text messages from Bits of Digital related to:

• Appointment confirmations and reminders

• Service updates

• Marketing and promotional messages (only if you opt in)

• Customer service notifications and follow-ups

We will not share your mobile information with third parties or affiliates for marketing/promotional purposes.


No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. DISCLAIMERS

10.1 "As Is" and "As Available" Basis

Your use of our Services is at your sole risk. Our Services are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied.

10.2 No Guarantees

The Company does not guarantee any specific results from the use of our Services. Coaching, personal development, and business growth are dependent on many factors including your commitment, circumstances, and implementation.

10.3 Professional Advice Disclaimer

Our Services are educational and informational in nature. They are not intended to replace professional advice in business, finance, law, tax, or mental health. You should consult with appropriate professionals for advice tailored to your specific situation.

11. LIMITATION OF LIABILITY

11.1 Exclusion of Damages

To the fullest extent permitted by applicable law, the Company, its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

11.2 Cap on Liability

In no event will the Company's total liability to you for all claims, damages, losses, liabilities, costs, and expenses exceed the amount you have paid to the Company in the six (6) months preceding the event giving rise to the claim or $500, whichever is greater.

11.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

13. TERM AND TERMINATION

13.1 Term

These Terms shall remain in full force and effect while you use the Services.

13.2 Termination by You

You may terminate your account at any time by contacting us and ceasing all use of our Services.

13.3 Termination by Us

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.

13.4 Effect of Termination

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination.

14. GOVERNING LAW AND JURISDICTION

14.1 Choice of Law

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the Province of [Your Province], Canada, without regard to its conflict of law provisions.

14.2 Jurisdiction

Any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be instituted exclusively in the federal courts of Canada or the courts of the Province of [Your Province], although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country or province of residence or any other relevant jurisdiction.

15. DISPUTE RESOLUTION

15.1 Informal Resolution

Prior to filing a claim against the Company, you agree to attempt to resolve the dispute informally by contacting us. If the dispute is not resolved within thirty (30) days of submission, either party may proceed with filing a formal claim.

15.2 Binding Arbitration

Any dispute arising from these Terms or your use of our Services shall be resolved by binding arbitration in accordance with the commercial arbitration rules of the Canadian Arbitration Association.

15.3 Class Action Waiver

You agree that any proceedings to resolve disputes will be conducted on an individual basis and not in a class, consolidated, or representative action.

16. MISCELLANEOUS

16.1 Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding your use of our Services and supersede all prior and contemporaneous written or oral agreements between you and the Company.

16.2 Waiver

No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

16.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

16.4 Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by the Company without restriction.

17. CONTACT INFORMATION

For questions about these Terms, please contact us at:

Flow Focus Action

A Subsidiary of Bits of Digital Inc.
Toronto, Canada—

1 Concorde Gate, Suite 702

ON M3C 3N6
Email: [email protected]
Phone: (647) 492-8446